Legal

Terms & conditions

Welcome to KAYSTYLE, operated by KAY STYLE FOR READYMADE GARMENTS TRADING. By accessing www.kaystyle.ae or placing an order with us, you agree to these Terms & Conditions.

Products & pricing

We make every effort to display our products, colours, designs and descriptions accurately. However, slight colour variations may occur due to screen settings, photography, lighting and fabric characteristics. All prices are displayed in UAE dirhams (AED) unless otherwise stated. Delivery charges, duties and taxes are shown or applied as appropriate during checkout.

Orders

All orders are subject to acceptance, payment confirmation and product availability. If an item becomes unavailable after an order is placed, we will contact the customer to offer an alternative or arrange a refund where appropriate.

Intellectual property

The KAYSTYLE name, logo, designs, photographs, graphics and website content are the property of or licensed to KAYSTYLE and may not be copied, reproduced or commercially used without written permission.

Governing law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates. Nothing in these Terms & Conditions limits any mandatory consumer rights available under applicable law.

Delivery & return policy

UAE orders are normally delivered within 2–4 business days. Delivery is charged as per location, unless otherwise stated at checkout. International orders: approximately 10–15 business days. International shipping is 100 AED unless otherwise stated at checkout. Delivery times are estimates and may vary because of customs, public holidays, courier delays or circumstances outside our reasonable control. Import duties and taxes may be payable by the customer.

Wrong size or change of mind

If you have ordered the wrong size or changed your mind, please contact us at info@kaystyle.ae within 14 days of receiving your order to request a return or exchange. Size exchanges are subject to availability. The item must be unworn, unused and unwashed, with its original tags and packaging.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or different from what you ordered, please contact info@kaystyle.ae promptly, preferably with photographs of the item and packaging, so we can review and resolve the matter. Your mandatory rights concerning defective or non-conforming products under applicable UAE consumer protection law remain unaffected.

Non-returnable items

For hygiene, safety or product-specific reasons, certain items may not be returnable where permitted by law. Customised, personalised, altered, worn, washed or used items cannot normally be returned or exchanged due to change of mind. This does not affect mandatory remedies where a product is defective, damaged, incorrectly supplied or does not conform to the agreed order.

Return conditions

Items accepted for return or exchange must be unworn and unused, unwashed, in their original condition, with original tags attached and returned with original packaging. Items showing signs of use, alteration, washing, perfume, makeup or damage caused after delivery may not qualify for a return or exchange, subject to applicable law. Customers are responsible for return shipping costs unless the item is defective, damaged or incorrectly supplied.

Refunds

Approved refunds will be processed through the original payment method, normally within 5–7 business days after approval. Additional bank or payment-provider processing times may apply. Original delivery charges are not normally refundable unless required by law or the return results from our error.

Cancellation policy

Orders may be cancelled before they have been dispatched. Please contact us as soon as possible; cancellation is not guaranteed until confirmed by KAYSTYLE. Once an order has been dispatched, cancellation may no longer be possible, and our Delivery & Return Policy will apply. If we are unable to fulfil an order, we will contact the customer and offer an appropriate alternative or refund. Where a cancellation and refund are approved, the refund will be processed through the original payment method, normally within 5–7 business days after approval. For cancellation requests, please contact info@kaystyle.ae.

Privacy policy

KAYSTYLE respects your privacy and is committed to protecting your personal information.

Information we collect

When you visit our website, create an account, contact us or place an order, we may collect information including name, email address, telephone number, billing and delivery address, order and transaction information, website usage and device information, and customer service communications. Payment information may be securely processed by our authorised payment service providers. We generally receive payment confirmation and transaction details rather than complete card information.

How we use your information

We may use your information to process and deliver orders, process payments and refunds, manage returns and exchanges, provide customer support, communicate about your order, improve our website and services, prevent fraud and protect our business, meet legal and regulatory requirements, and send marketing communications where permitted and where any required consent has been obtained.

Sharing your information

We may share necessary information with trusted service providers, including payment processors, delivery companies, website and technology providers, professional advisers and authorities where required to operate our business, complete your order or comply with law. We do not sell your personal information.

Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. No method of transmission or storage is completely secure.

Your rights

Subject to applicable UAE data protection law, you may have rights concerning your personal information, including requesting access, correction or deletion, objecting to certain processing, or withdrawing consent where processing is based on consent. To make a privacy-related request, contact info@kaystyle.ae.

Updates

We may update this Privacy Policy when necessary to reflect changes in our services, technology or applicable legal requirements. The current version will be posted on our website.

Cookie policy

www.kaystyle.ae may use cookies and similar technologies to provide and improve your shopping experience. Cookies are small files stored on your device when you visit a website.

How we use cookies

We may use cookies to keep the website functioning correctly, remember shopping cart and website preferences, understand website usage and performance, improve our website and customer experience, and support advertising and marketing, where permitted. Some cookies may be provided by third-party services used on our website, such as payment, analytics, advertising or e-commerce technology providers. Where consent is required, you may choose whether to accept optional cookies through the cookie settings available on our website. You may also manage cookies through your browser settings. Essential cookies necessary for the operation and security of the website may operate without optional consent where permitted by applicable law. For privacy questions, contact info@kaystyle.ae.